Resolution Time

The Resolution Time indicates  the TIME from the moment a CUSTOMER makes an order to the moment work is DELIVERED back to the customer. It is measured in Hours with the letters “ST“. It can be also called SERVICE TIME.

It is used mainly to compute throughput performance in terms of customer service.

Note that while “ORDER LEAD TIME” might be what is considered when NEGOTIATING terms with customers, “SERVICE TIME” puts the emphasis on your own organization’s responsibility in servicing a customer’s need.



  • Francisco Sahagun

    Thanks, its very useful to remember it, specially fot those who work in service áreas.

  • Hi Francisco,
    thanks a million for your feedback!!!

    Please help us to grow our commuinty. Share, through your LINKEDIN the website and all the contents, you are interested in and think are handy for people!

    Lean6Sigma4all Staff

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